Home > FAQFrequently Asked Questions
I've forgotten my username/password.
No problem please email customerservices@dencowear.co.uk or call us on 0871 5240 300 - we will be happy to help.
Do I need to order all the items on the order instruction sheet?
You only need to order the compulsory uniform items. Once you have logged in, the first page will contain the compulsory items. - If there are any additional optional items, these will be listed on the next page. - If you don't order all the compulsory items, you will not be able to proceed to the next page and complete your order
I don't want to order the trousers
If they are specified as a compulsory item, you must order the trousers at the same time as ordering your tunic or you will not be able to complete your order
I can't complete my order
Check you have ordered all compulsory items
I can't see the size/items I need
Check you are on the mycollegeuniform.com website as you may be on the wrong website
- You should always be able to order all sizes and all uniform items from the mycollegeuniform.com website so long as you have logged in using your unique username and password
How long does delivery take?
If you have chosen home delivery, this will be with you within 14 working days of placing your order if badges, embroidery or print is not required
- If your uniform requires embroidery, print or you have ordered a name badge, it will take up to 21 working days to be delivered
How do I Exchange an Item?
If you wish to exchange any items for a different size we would request that you return the items to us with the completed exchange form that is sent with every parcel. If you do not have one for whatever reason, please contact us
- You will need to send the item back to us at your own cost within 14 days.
When is an exchange not possible?
- If you return your items to us later than 14 days from receiving your order
- If your items are embroidered/personalised
- If your items are dirty or damaged from personal use
- If your items have been altered by yourself e.g. you have shortened your trousers
How do I get a refund?
Refund requests are only possible for items that are not compulsory and items have to be returned within 14 days of receipt. If you wish to return any items for a refund we would request that you return the items to us with the completed returns form. You will need to send the item back to us at your own cost. If the college have stipulated that the item is compulsory e.g. tunics and trousers, these items are non-refundable.
When is a refund not possible?
- If you return your items to us later than 14 days from receiving your order
- If your items are embroidered/personalised
- If your items are dirty or damaged from personal use
- If your items have been altered by yourself e.g. you have shortened your trousers
- If the college have stipulated that the item is compulsory e.g. if you must purchase tunics and trousers, and you send back the trousers, a refund is not possible.
What is your Sizing Like?
Our garments are designed to allow freedom of movement and comfort. Our garments are an average fit so if you usually order a size 12 on the high street, we advise you order a size 12 from us
Do you do Bespoke items?
We can offer a bespoke sizing service if you need a size larger than the website displays
- Bespoke items take between 6-8 weeks and are non returnable
- Please contact us for more details.
Can I follow you on social media?
Yes for hair and beauty students, please use:
FACEBOOK: https://www.facebook.com/Salonwear/
TWITTER: https://twitter.com/SalonwearDirect
INSTAGRAM: https://www.instagram.com/salonweardirect
And for healthcare students please use:
FACEBOOK https://www.facebook.com/Uniforms4Healthcare/
TWITTER - https://twitter.com/dencowear
INSTAGRAM - https://www.instagram.com/uniforms4healthcare/
No problem please email customerservices@dencowear.co.uk or call us on 0871 5240 300 - we will be happy to help.
Do I need to order all the items on the order instruction sheet?
You only need to order the compulsory uniform items. Once you have logged in, the first page will contain the compulsory items. - If there are any additional optional items, these will be listed on the next page. - If you don't order all the compulsory items, you will not be able to proceed to the next page and complete your order
I don't want to order the trousers
If they are specified as a compulsory item, you must order the trousers at the same time as ordering your tunic or you will not be able to complete your order
I can't complete my order
Check you have ordered all compulsory items
I can't see the size/items I need
Check you are on the mycollegeuniform.com website as you may be on the wrong website
- You should always be able to order all sizes and all uniform items from the mycollegeuniform.com website so long as you have logged in using your unique username and password
How long does delivery take?
If you have chosen home delivery, this will be with you within 14 working days of placing your order if badges, embroidery or print is not required
- If your uniform requires embroidery, print or you have ordered a name badge, it will take up to 21 working days to be delivered
How do I Exchange an Item?
If you wish to exchange any items for a different size we would request that you return the items to us with the completed exchange form that is sent with every parcel. If you do not have one for whatever reason, please contact us
- You will need to send the item back to us at your own cost within 14 days.
When is an exchange not possible?
- If you return your items to us later than 14 days from receiving your order
- If your items are embroidered/personalised
- If your items are dirty or damaged from personal use
- If your items have been altered by yourself e.g. you have shortened your trousers
How do I get a refund?
Refund requests are only possible for items that are not compulsory and items have to be returned within 14 days of receipt. If you wish to return any items for a refund we would request that you return the items to us with the completed returns form. You will need to send the item back to us at your own cost. If the college have stipulated that the item is compulsory e.g. tunics and trousers, these items are non-refundable.
When is a refund not possible?
- If you return your items to us later than 14 days from receiving your order
- If your items are embroidered/personalised
- If your items are dirty or damaged from personal use
- If your items have been altered by yourself e.g. you have shortened your trousers
- If the college have stipulated that the item is compulsory e.g. if you must purchase tunics and trousers, and you send back the trousers, a refund is not possible.
What is your Sizing Like?
Our garments are designed to allow freedom of movement and comfort. Our garments are an average fit so if you usually order a size 12 on the high street, we advise you order a size 12 from us
Do you do Bespoke items?
We can offer a bespoke sizing service if you need a size larger than the website displays
- Bespoke items take between 6-8 weeks and are non returnable
- Please contact us for more details.
Can I follow you on social media?
Yes for hair and beauty students, please use:
FACEBOOK: https://www.facebook.com/Salonwear/
TWITTER: https://twitter.com/SalonwearDirect
INSTAGRAM: https://www.instagram.com/salonweardirect
And for healthcare students please use:
FACEBOOK https://www.facebook.com/Uniforms4Healthcare/
TWITTER - https://twitter.com/dencowear
INSTAGRAM - https://www.instagram.com/uniforms4healthcare/